Welcome to our FAQ page! Here, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. Whether you’re curious about our return policy, need information on tracking your order, or want to know more about our payment methods and shipping options, we’ve got you covered.

Our goal is to provide you with all the information you need for a smooth and satisfying shopping experience. If you have any additional questions, you can always get in touch with us.

Shipping & Delivery

What are the shipping costs?

Shipping costs vary based on your location and the shipping method you select. Standard shipping within the Europe s is typically free of charge, except for Liechtenstein, Iceland, Norway and Switzerland, on which a charge of €4.95 fee will be applied. Express shipping costs are calculated at checkout based on the destination country. For a detailed breakdown of shipping costs, please refer to our shipping rates page.

How long will it take to receive my order?

Delivery times depend on the shipping method you choose and your location. Orders are typically processed and shipped within 1-2 business days. Once shipped, you can expect your order to arrive within the following time frames:

  • Standard Shipping: 5-7 business days.
  • Express Shipping: 3-5 business days.
What are the shipping options available?

We currently offer two shipping options to suit your needs: Standard shipping and Express shipping carried by our trusted couriers UPS, DHL or the national post of the destination country.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a clickable tracking number. You can use this tracking number to check the status of your shipment.

Payments

What payment methods do you accept?

We accept a variety of payment methods including PayPal, Visa, MasterCard, American Express, Bancontact, EPS, Giropay, iDEAL, Przelewy24, Klarna’s 30-day payment option, bank transfers, Apple Pay, and Google Pay.

Is it safe to use my credit card on your website?

Yes, it is safe to use your credit card on our website. We utilize advanced encryption technologies to ensure all transactions are secure and your personal information is protected. Thanks to the well known and secure Stripe payment gateway, you won’t need to worry about payment safety.

Can I use multiple payment methods for one order?

Currently, we do not support using multiple payment methods for a single order. You will need to choose one payment method at checkout.

Do you offer payment plans or financing options?

Yes, we offer Klarna’s 30-day payment option, which allows you to buy now and pay later.

Are there any additional fees for certain payment methods?

No, we do not charge any additional fees for using any of our accepted payment methods.

For more details, visit our payment information page.

Order Process

How do I place an order?

To place an order, follow these simple steps:

  • Browse our catalog and select the t-shirts you like
  • Choose the desired size and color, then click “Add to Cart”
  • Once you have added all items to your cart, click the shopping cart icon at the top right corner of the page
  • Review your order and click “Proceed to Checkout”
  • Enter your shipping and payment information, then click “Place Order”
Can I change or cancel my order after it has been placed?

Yes, you can change or cancel your order if it has not been processed yet. All our products are MTO (Made-to-order), if the production already started it’s not possible to cancel it. Please contact our customer service team as soon as possible to make any changes. In any case, after 24 hours we won’t be able to modify or cancel your order as it will have already entered the processing stage.

How do I know if my order was successful?

After placing your order, you will receive a confirmation email with your order details. If you do not receive this email within a few minutes, please check your spam or junk folder. You can also log into your account to view your order status.

Can I order over the phone?

Currently, we do not accept phone orders. All orders must be placed through our website to ensure accuracy and security.

Returns and Exchanges

What is your return policy?

You can return items within 14 days of purchase for a full refund or store credit. Items must be in new, unused condition with original tags and labels attached.

How do I initiate a return or exchange?

To initiate a return, fill out the Return Merchandise Authorization (RMA) form to receive a return number. Package the item securely with proof of purchase and send it to the provided address.

Are there any items that cannot be returned or exchanged?

Items must be in their original state and not damaged, dirty, or unfolded to qualify for a return. For defective items, contact customer service for assistance.

How long does it take to process a return?

Returns are processed within 7 working days of receipt. Refunds may take up to 7 working days to appear on your statement.

Do you offer free returns?

Customers are responsible for return shipping charges. It’s recommended to use a trackable method for shipping returns.

Product Information

What materials are your t-shirts made from?

Our t-shirts are made from high-quality materials, including 100% organic cotton, polyester blends, and eco-friendly fabrics. Each product page provides specific details about the materials used for that t-shirt.

How should I care for my t-shirt to ensure it lasts?

To ensure your t-shirt lasts, follow these care instructions:

  1. Machine wash cold with similar colors
  2. Do not wash above 30°C
  3. Use mild detergent and avoid bleach
  4. Tumble dry on low heat or hang to dry
  5. Iron on low heat if necessary, but avoid ironing over prints
Are the t-shirts true to size?

Yes, our t-shirts are designed to be true to size. For the best fit, refer to our size guide available on each product page. If you are between sizes, we recommend ordering the next size up for a more comfortable fit.

Do you offer custom designs or personalization?

Sorry, not at the moment. We are working hard to bring a t-shirt customizer on Shirt Wave. We will offer custom designs and personalization options. You will be able to create your own design or add personalized text to our t-shirts.

Contact Us

How can I contact customer service?

You can contact our customer service by sending an email using our contact us form. Our team is ready to assist you with any inquiries.

What are your customer service hours?

Our customer service team is available Monday through Friday, from 9:00 to 18:00 (CET).

Do you offer live chat support?

Currently, we do not offer live chat support. Please reach out via email for assistance.

How quickly can I expect a response to my inquiry?

You can expect a response within 24-48 hours during our customer service hours.